How, where and when to get in touch.
Doorstep is open Monday to Friday, 9am to 5pm and our Drop-In is from 1pm until 4pm. For details of any changes during public holidays please visit our Facebook page.
Our Cambridge Street premises operates extended opening hours and can be contacted on 01472 291826.
Out of Hours
A senior member of staff is available each evening and at weekends to take emergency calls from tenants. Any concerns from the neighbouring community can be left on our answering machine or emailed to us directly.
If you have a complaint about any of our tenants or issues with our properties then please let us know.
Many of our tenants have not lived independently before and some are still learning how to live along side others in the community. We rely on the goodwill of our neighbours to be able to offer young people a safe place to live.
We take anti-social behaviour seriously and all of our tenants know what is expected of them whilst living in our properties. If someone breaches their tenancy we have procedures in place to address this and a series of warnings and support sessions will be given before we consider taking more serious action. We work within the laws that uphold the rights of our tenants and always seek to resolve any issues before considering an eviction.
We would always prefer that you let us know first about any anti-social behaviour but there may be times when you want to involve your local Policing Team or the local council. In those instances, North East Lincolnshire Council provide more information on their website about Community Safety.