What We Do:


Information, advice and guidance available each day with no appointment needed: Monday to Friday, 1pm-4pm


Information, advice and guidance available each day with no appointment needed: Monday to Friday, 1pm-4pm

Home What We Do  >  Drop-In


Our drop-in is based at our Pasture Street centre in Grimsby and is accessible Monday to Friday, between 1pm and 4pm. We have someone available every afternoon and you do not need to make an appointment.

The drop-in centre can be busy, and we need to keep everyone’s personal situations private, so please do not bring more people than is necessary to seek advice.


We are open Monday to Friday, 1pm-4pm and you do not need an appointment but you can call ahead.

Duty Worker

Each afternoon we have somene available to answer any questions and offer guidance.

Access Services

We can complete our housing application with you or help you access other housing

Safe Space

Our drop-in is a child-friendly safe space. We have private rooms and a relaxing open-plan kitchen and lounge.


We provide access to telephones, computers, internet and basic printing for housing-related tasks.

Food Bank

We accept food bank/basic toiletry referrals and drinks or light snacks are available to those in need.

Homeless Prevention

Are you or someone you know, homeless tonight?

Doorstep does not provide emergency accommodation so you will need to let he Homeless Team know as soon as possible if you have nowhere to stay tonight. They will decide if you are in priority need for emergency housing. We can help you via our Drop-In to make a Homeless application but we do not decide if you are eligible for emergency housing. If you are under 18 years old you will be referred to the Families First Access Point.

Call 01472 326296 or come to our drop-in for support with this.
This applies if you are 16 or 17, if you are pregnant or have children, if you are a care leaver, if you have recently left prison, or if you have a mental health diagnosis or a physical/learning disability.
If the Homeless Team or Social Services have decided that you are a priority need, and can pay for you to access emergency housing, you will have a bed on a night-by-night basis until something more long-term is found. This could the at the YMCA, a bed and breakfast or the Crash Pad at Cambridge Street, Cleethorpes.
If you are rough sleeping you can call Harbour Place Day Centre on 01472 344118 (9am- 5pm) or the Home Options Team on 01472 326296.

Gateway Referrals

The Gateway is a single point of access that centralises all applications for supported housing within North East Lincolnshire.

Gateway referrals are made when you need housing support. This referral is then sent to the housing support provider that has a space and best matches the support you need. The Gateway team keep a record of all the accommodation and support spaces that are available in North East Lincolnshire.

The housing support options via the Gateway for 16 to 25 year olds in North East Lincolnshire are:

In order to make a Gateway referral we will need your National Insurance number. If you have been issued a number but do not know what it is, you can apply for a copy of it here.

If you have previously applied for housing via Home Choice Lincs you will have been issued a Unique Reference Number. This number is also used to make Gateway referrals. Bringing this with you to our drop-in will speed things up.

Once a referral has been made, the Gateway team will send it to a housing provider who will then ring or email you to come in for an interview. Each provider has their own procedure for handling referrals and assessments.

For more information about Doorstep's housing procedures please visit our FAQ's.

Food Bank

We accept self-referrals from young people to our food bank as well as agency referrals. Please call in advance and attend during our drop-in times to collect.

We also have a small amount of basic toiletries for those in emergency.

To donate, please go to Support Us.

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