Support

You can feedback any ideas at any time to your asset coach or housing manager. In shared houses there are regular house meetings that you can feed into in person or more privately. You can email the property services team or the main email address, details of which are in your tenancy handbook. We have a feedback form on this website that you can fill in here.
If you are a tenant, you can refer to our complaints policy in your handbook. You can also find the policy and procedures for complaints in the footer on this website. We have a feedback form on this website that you can fill in here.
For people who only need housing and do not need support, you can apply for general needs housing. This is done by requesting an application form to fill in and then return. We need to see proof of ID and you will need at least one reference.
You can still be supported even if you are not living in one of our properties. Our floating support service is designed to support you with housing-related needs that are a barrier to finding settled accommodation or increase your risk of homelessness.
Support can last for up to 18 months. It is possible to have the support for longer and this would be for a maximum of 2 years. In our general needs housing there is no 18 month limit. As long as you become a tenant at 25 years old or below, you can stay past the age of 25.
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