I need help
Advice and information if you are a young person who is experiencing homelessness, or you are worried about becoming homeless. You will also find advice and information for parents, carers, concerned adults or professionals.
Doorstep is a 9am to 5pm service, Monday to Friday. If your situation is an emergency you will be referred to the local homeless prevention team. If you are under 18 we have a legal duty to refer you to children’s services.
We are open Monday to Friday, 9am to 5pm. The best time to call is between 10am and 2pm. After 2pm we may take a message and arrange a call back for the next day.
Get in touch
You can message us on Facebook at any time but the inbox is only monitored between 9am and 5pm, Monday to Friday. You can email us on firstname.lastname@example.org.