Help for professionals on homelessness 

Professional enquiries

What to do if you need to make a professional enquiry for housing and support.

How to make a referral

All referrals for housing and support are made by completing the online referral form from the Homeless Prevention Service. This form is available on the NEL Council’s website and can be filled in by you or with the person you are supporting. The form is used for emergency situations, to request supported housing or to request floating support. Once the form is submitted, someone from the homeless prevention service will call the applicant back. This could be the same day, within 48 hours or within 5-7 working days, depending on how serious the situation is.

If a referral has already been made, we are unable to do anything until the applicant has been referred to us through the Housing Related Support Framework. Once referred through the framework we will make an offer of housing and/or support.

Signposting young people to our service

As a professional, it is your duty to refer someone for homelessness prevention once they have presented to you as homeless. You can signpost someone to our service to find out more about what we do, and we can support in making a referral if it has not already been done, but we would expect the referral to have been made at the earliest point their risk of homelessness was known.

Referrals for 16 and 17 year olds.

If a 16 or 17 year old presents to you as homeless it is your professional duty to refer them to children’s services. We cannot accept a referral for housing unless a S17 Child in Need assessment has been completed and a decision has been made as to the piece of legislation that will be used to house them.

If you are a social worker we would refer you to the 16/17 joint protocol held between children’s services and homeless prevention. If you wish to refer a looked after child for housing we would refer you to children’s commissioning to make a direct referral to us once funding had been agreed.

Referrals from outside of North East Lincolnshire

Our support through the housing related support framework is restricted to those who have a local connection to North East Lincolnshire. This connection is determined by the local council once a homeless prevention referral has been made.

We use cookies to analyse our traffic and improve the experience for our users. View more
Cookies settings
Accept
Decline
Privacy & Cookie policy
Privacy & Cookies policy
Cookie nameActive

Cookies policy

Cookies are small files sent by a website to your computer, and then sent back to the website, for it to remember you and any browsing preferences you have. Cookies are used minimally on this website for site usage analytics. You may delete and block all cookies from this site, but some parts of the site may not work as expected.

What information do you collect?

We monitor how people use our website, including: which pages you visited the type of device you are using the browser you are using how you found our site

Form data

We may collect the following information via any of the site’s input forms: Your name Contact information including email address and telephone Message subject and the message sent Any email address data collected is never passed on to any third parties.

Google Analytics

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the website. For this purpose, we use Google Analytics: “This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.” For more information on enabling and disabling cookies please visit About Cookies
Save settings
Cookies settings