Help for professionals on homelessness 

Professional enquiries

What to do if you need to make a professional enquiry for housing and support.

How to make a referral

All referrals for housing and support are made by completing the online referral form from the Homeless Prevention Service. This form is available on the NEL Council’s website and can be filled in by you or with the person you are supporting. The form is used for emergency situations, to request supported housing or to request floating support. Once the form is submitted, someone from the homeless prevention service will call the applicant back. This could be the same day, within 48 hours or within 5-7 working days, depending on how serious the situation is.

If a referral has already been made, we are unable to do anything until the applicant has been referred to us through the Housing Related Support Framework. Once referred through the framework we will make an offer of housing and/or support.

Signposting young people to our service

As a professional, it is your duty to refer someone for homelessness prevention once they have presented to you as homeless. You can signpost someone to our service to find out more about what we do, and we can support in making a referral if it has not already been done, but we would expect the referral to have been made at the earliest point their risk of homelessness was known.

Referrals for 16 and 17 year olds.

If a 16 or 17 year old presents to you as homeless it is your professional duty to refer them to children’s services. We cannot accept a referral for housing unless a S17 Child in Need assessment has been completed and a decision has been made as to the piece of legislation that will be used to house them.

If you are a social worker we would refer you to the 16/17 joint protocol held between children’s services and homeless prevention. If you wish to refer a looked after child for housing we would refer you to children’s commissioning to make a direct referral to us once funding had been agreed.

Referrals from outside of North East Lincolnshire

Our support through the housing related support framework is restricted to those who have a local connection to North East Lincolnshire. This connection is determined by the local council once a homeless prevention referral has been made.

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